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How to Choose a Home Care Service

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When you encounter challenges in performing essential personal care routines, such as bathing or dressing, home care can offer the assistance required to maintain your safety and independence within the comfort of your own home.

However, arranging home care has its own set of obstacles, including determining the specific type of support required, selecting the most suitable care home or individual to deliver care, and understanding complex fee structures.

That’s where Reignscare can be of assistance. Our comprehensive guide addresses all of these inquiries and more, providing valuable insights to help you navigate the process effectively.

Types of Home Care Services

Several choices are available to help you find the most suitable home care option for your needs. Here are some of the most common alternatives.  

Home Care Agencies: These are regulated providers of home care, also known as domiciliary care providers. They use their own professional care staff and oversee the entire service on your behalf.

Private Carers: These are individuals you directly hire to provide the necessary support.

Live-in Carers: These professional carers reside in their client’s home, making them accessible throughout the day and night, if required, while adhering to legally mandated breaks. Care can be provided by a single live-in carer or by multiple carers on a rotating schedule.

Family and Friends: Family members or friends can offer assistance with personal care, sometimes in conjunction with professional carers.

Home Help and Temporary Care: This entails additional in-home support, such as when someone has recently been discharged from the hospital or requires assistance with occasional tasks.

How much does Home Care Cost?

Home care services typically offer a more cost-effective alternative compared to long-term care homes or nursing facilities. The cost of home care can vary widely based on several factors, including the location, the specific services required, the level of care needed, and whether the care is provided by a professional agency or an independent caregiver.

Here are some general factors that can influence the cost of home care:

  • Location: The cost of home care can significantly differ depending on the region or city. Areas with a higher cost of living typically have higher care rates.
  • Type of Care: The level and type of care needed can vary from basic companionship and housekeeping to more specialized medical or dementia care. More complex care needs usually come with higher costs.
  • Frequency and Duration: The number of hours and days per week a caregiver is needed will impact the cost. Full-time, live-in care is generally more expensive than part-time or occasional care.
  • Professional Agency vs. Independent Carer: Care provided by a professional home care agency is usually more expensive than hiring an independent carer due to additional overhead costs associated with the agency.
  • Specialized Care: Care that involves specialized training, such as caring for individuals with Alzheimer’s or other medical conditions, may come at a higher rate.
  • Additional Services: Some home care agencies may offer additional services, such as transportation or meal preparation, which can affect the cost.
  • Insurance and Funding: Private insurance, government programs, or other sources of funding may cover some or all of the costs, reducing the financial burden on individuals and families.

Home Care Agencies

Before determining the extent of professional care required, consider the possibility of supplementing it with assistance from family or friends, or explore more budget-friendly home support options like hiring a cleaner, gardener, or companion.

Additionally, contemplate whether there are any home modifications or helpful devices that could enhance your or your loved one’s independence.

Steps to Choosing a Home Care Agency

Determine the specific type of home care that best suits your needs. Are you seeking assistance with activities such as eating and dressing for a few hours weekly, or do you require around-the-clock live-in care? Should you consider a private carer or personal assistant? To initiate your search, you may want to explore Reignscare, as we use professional care staff and can arrange all the necessary services tailored to your requirements.

Create a list outlining your expectations from a care service. Contemplate the key tasks you will need assistance with, how frequently you would like the carer to visit, and the number of hours per day or week that align with your budget.

Compile a list of local care agencies that align with your specific criteria. Seek recommendations from friends and family who might know reputable local care providers like Reignscare. You can also consult your local authority’s social care team, a general practitioner (GP), or another healthcare professional for additional suggestions.  

Examine the ratings and create a shortlist of potential care agencies. All domiciliary care providers should be registered with one of the UK’s care regulators, which monitor and inspect services to ensure they meet the required quality and safety standards. Furthermore, check whether the agency is a member of the Homecare Association, which upholds a code of conduct to ensure high standards in care services.

Initiate contact with the Reignscare and arrange meetings with our staff, preferably at your residence. If possible, consider having a family member or friend accompany you to assist in keeping track of the discussed details.  

Questions to ask a Home Care Agency

Ensuring that the care you receive is tailored to your unique circumstances is of utmost importance. Be sure to inquire with the agencies regarding:

  1. The Structure and Frequency of Care Visits:
  • Understand the organization and nature of the care visits you will receive.
  • Inquire about the frequency of these visits.
  • Ask about contingency plans in the event that your caregiver is unavailable due to illness or on vacation.
  • Clarify the procedures in place for handling medical emergencies.
  1. Carer Qualifications and Background:
  • Seek information about the caregiver recruitment process.
  • Inquire about the qualifications and experience of the caregivers.
  • Verify whether caregivers undergo reference checks and background screenings as part of their recruitment.
  1. Financial Terms and Conditions:
  • Understand the charges and terms of service.
  • Inquire about payment methods and frequency.
  • Clarify the process for terminating the service.
  • Determine if charges vary during specific times or days.
  • Review the terms and conditions outlined in the contract.
  1. Addressing Specific Needs:
  • Discuss your particular needs and how they will be addressed.
  • Inquire about the process of matching your circumstances with a suitable caregiver.
  • Verify whether caregivers will maintain records of the care they provide.

The home care agency should also conduct a comprehensive assessment before formulating a care plan. This assessment is likely to consist:

  1. Your Care Needs and Medical Conditions:
  • Evaluation of your care requirements, including any medical conditions and medication.
  • Assessment of your visual, auditory, and communicative capabilities.
  • Consideration of your mental capacity.
  • Examination of any issues related to continence or mobility.
  • Assessment of the equipment you use.
  1. Dietary and Cultural Considerations:
  • Identification of dietary requirements or preferences.
  • Recognition of your religious and cultural needs.
  1. Involvement of Others:
  • Identification of individuals involved in supporting you.
  • Determination of whether anyone else holds the authority to make decisions on your behalf, such as through power of attorney.
  1. Safety and Risk Assessment:
  • Evaluation of whether your living at home poses any risk to yourself or others.
  • Assessment of the safety of carers visiting your residence.
  1. Accessibility:
  • Examination of arrangements for entering and exiting your home.

If an agency does not perform an assessment covering these areas, it is advisable to request that they do so.

How to find a Private Carer

Many individuals discover private carers through personal recommendations. Inquire with friends and relatives for potential referrals, and you’re likely to compile a list of recommended carers. 

Alternatively, certain care companies serve as introductory agencies, facilitating the connection with qualified and screened carers. Introductory agencies recruit home carers, conduct background checks, and often provide training.

It’s important to note that while carers may be recommended by the agency, they won’t be directly supervised by the agency. The family or the individual receiving care enters into a legal contract with the carer and assumes direct responsibility for compensating the carer, rather than the agency.

How to Interview Private Carers

If you’re open to hiring a private carer, arranging an in-person meeting for an informal interview can help you assess their suitability. It’s advisable to narrow down your choices to two or three candidates to provide a range of options.

During the interview, consider asking key questions such as:

  • What is your experience in this line of work?
  • Can you share details of similar work you’ve undertaken in the past?
  • How much is your fee for your services?
  • What training and qualifications do you possess?
  • Are you available to work on weekends and holidays?
  • How and how often do you prefer to receive payment?

Before the interview, compile a list of any “employment guidelines” that you would like the carer to adhere to. Discuss these upfront to measure each carer’s stance on them. These guidelines may cover establishing reasonable expectations for matters like absences, time management, and conduct while in your home (e.g., no indoor smoking).

When you’ve identified a candidate you wish to hire, it’s advisable to request references, preferably in written form, from their two most recent employers.

It’s important to note that employees have the right to receive a written statement outlining the terms of their employment within two months of commencing work. As a best practice, it’s recommended to draft a comprehensive contract that includes all necessary details before the employee begins their duties.

Live-in Carers

Live-in care is becoming a more favoured choice, particularly for individuals with elevated support requirements, as an alternative to relocating to a care facility. It allows you to remain in your own home while ensuring that your evolving needs are properly addressed. Moreover, it offers a means to sustain a high degree of independence within your familiar community.

This option can be particularly appealing to individuals who struggle with adjusting to new environments and might experience confusion in unfamiliar settings. This is especially relevant to those living with dementia, where consistency and a familiar environment hold great significance, offering comfort and reassurance.

Pros and cons of Live-in Carers

Live-in care offers continuous, 24/7 support within the comforts of your own home. Beyond medical care, it also consists of companionship, with carers readily available to engage in your hobbies, assist with pet care, or even accompany you on journeys and vacations.

Many live-in carers receive specialized training to manage conditions such as dementia, Parkinson’s, and stroke, or provide palliative care.

However, challenges associated with live-in care include the difficulty of finding the right carer, particularly when dealing with complex medical needs that demand specific experience and training. Additionally, not everyone is comfortable with the idea of a stranger residing in their home, and some may lack the space to accommodate an additional person. It’s important to note that continuous 24/7 live-in care can be cost-intensive, although, with the introduction of personal budgets, there are instances where state funding can cover live-in care expenses.

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